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General Information

Delivery Time Frames:

Australian domestic orders are shipped by standard post. Expect 1-7 business days for delivery.

International orders are shipped by Registered International Post. Expect 5-15 business days for delivery.

 

Returns Policy

Faulty Items

If you receive any product that is damaged or not what you ordered, please contact our Customer Service team at store@themusic.com.au, within 14 working days of receiving the goods. Please include details as to the problem with your product and your order number.

Damaged, faulty or incorrect goods will be replaced.

Other Circumstances

Refunds will not be offered in the following instances:

• where you’ve had a change of mind regarding the product ordered and the product has already been despatched

• where the products have been damaged due to incorrect or unintended use once they have been received

Please keep this in mind when purchasing items on the site.

Order Cancellations

Transactions can be cancelled by prior to despatch by emailing store@themusic.com.au and including all order details including the name of the product, catalogue number (where available), date of the order and the customer’s name.

Advertising Terms and Conditions

Advertising Terms and Conditions are available here, or by contacting accounts@themusic.com.au